Aspen Golf Carts Refund & Return Policy – Customer-Focused Satisfaction Guaranteed
At Aspen Golf Carts, we are dedicated to providing premium golf carts, reliable accessories, and outstanding customer support. We understand that plans may change, which is why we offer a clear and flexible refund and return policy designed to make your experience worry-free. Please review the details below to ensure a smooth process when requesting a return, exchange, or refund.
1. Refund Policy
Aspen Golf Carts stands behind the quality of our products. If you are not completely satisfied with your purchase, you may request a refund under the conditions below.
Eligibility for Refunds
To qualify for a refund:
- The golf cart or accessory must be returned within 30 days of purchase.
- Items must be in new, unused condition.
- Original packaging, manuals, and accessories must be included.
How to Request a Refund
To begin the refund process, follow these steps:
- Email us at sales@aspencogolfcarts.com to request a Return Material Authorization (RMA) number.
- Use the prepaid return shipping label provided by Aspen Golf Carts.
- Ensure the RMA number is clearly displayed on the outside of the return package.
Once received, our team will inspect the product and process your refund accordingly.
Refund Timeline
- Refunds are issued to the original payment method within 5–7 business days after inspection.
- For questions about the status of your refund, our customer service team is available and ready to help.
2. Return Policy
If you need to return a product for any reason, Aspen Golf Carts makes the process simple and stress-free.
How to Start a Return
Contact Aspen Golf Carts via:
- Email: sales@aspencogolfcarts.com
You must obtain an RMA number before shipping any returns. Returns without an RMA will not be accepted.
Return Guidelines
- Free Return Shipping: Aspen Golf Carts provides a prepaid return shipping label.
- Condition Requirements:
- Items must be returned in new, unused condition.
- Slightly used items may be accepted with a deduction for wear or missing components.
- Items that are damaged or mishandled are not eligible for return.
Special Conditions
- Reconditioned items are final sale and cannot be returned.
- Order cancellations before shipment are free of charge.
Return Window
- Returns must be initiated within 30 days of purchase.
- Unauthorized or late returns may incur a restocking fee of up to 50%, depending on the item’s condition.
Shipping Costs
Original shipping charges are non-refundable.
3. Customer Satisfaction Promise
At Aspen Golf Carts, your satisfaction is our top priority. Our policies are designed to provide transparency, fairness, and the highest level of customer care. If you have any questions or concerns regarding a purchase, return, or refund, our team is here to assist you every step of the way.
